Terms of Service

Effective Date: 2026
These Terms of Service (“Terms”) govern all website access, browsing, and purchase activities on the YANOVA official website. By visiting this website, browsing our products, or completing any order transaction, you confirm that you have fully read, understood, and unconditionally agreed to all terms stated below, as well as our Shipping Policy, Return & Refund Policy, and Privacy Policy. If you do not accept these terms, please do not use our website or place any orders.

1. General Information & Policy Updates

YANOVA is a UK-based women’s fashion brand located at 16 WILLOW CRESCENT, SOLIHULL, ENGLAND, B91 2FQ. We reserve the right to revise, update or adjust these Terms at any time to comply with legal requirements and business optimization needs. All updated terms will take effect immediately after being published on the official website. Your continued use of the website after updates constitutes automatic acceptance of the latest Terms.

2. Purchase Eligibility

Customers must be at least 18 years old to place independent orders on our website. If you are under 18, you may only purchase products with the supervision and consent of a legal guardian. You agree to provide true, accurate and complete personal information, including recipient name, contact number and delivery address, during the ordering process. We reserve the right to cancel abnormal orders, false orders or orders with incorrect information without prior notice.

3. Product Information & Pricing

All products displayed on our website are women’s fashion tops and dresses. We strive to ensure that product descriptions, sizes, pictures and functional introductions are accurate and detailed. Slight color differences caused by different display screen resolutions do not belong to product quality problems and will not be regarded as valid return reasons.
All commodity prices displayed on the website are final prices. We reserve the right to adjust product prices and launch promotional activities according to market updates. All discount activities are valid only within the promotional period and while stocks last.

4. Payment Terms

When placing an order, you shall pay the full amount of product fees and corresponding shipping fees according to the displayed order amount. Our website adopts secure encrypted payment channels to protect your transaction safety. After successful payment, please do not arbitrarily apply for chargeback or order cancellation without legitimate reasons. We have the right to investigate the liability for malicious chargeback behaviors.

5. Shipping & Delivery Terms

All products are shipped from our UK local warehouse. Our unified shipping rules are as follows:
  • Free standard shipping for all orders over $59
  • A flat shipping fee of $7.99 for orders under $59
  • Standard door-to-door delivery takes 5–7 working days after dispatch
We are not responsible for delivery delays or delivery failures caused by objective factors such as extreme weather, logistics peak seasons, courier system failures, or personal reasons such as incorrect customer addresses and unreachable contacts.

6. Return & Refund Terms

All return, exchange and refund behaviors must strictly comply with YANOVA’s official Return & Refund Policy. Customers enjoy a 30-day legal return period after receiving the goods. Only unused, unwashed, undamaged products with complete original tags and packaging can be accepted for return. Different return reasons correspond to different shipping fee liability standards.

7. Privacy Protection Terms

Your personal information collection, storage and protection strictly comply with the UK GDPR and Data Protection Act 2018, as well as our independent Privacy Policy. We only use your personal information for order processing and service optimization, and will never sell or leak your private data to any third party without legal basis. Using our website means you agree to our data processing rules.

8. Intellectual Property Rights

All content on the YANOVA official website, including but not limited to brand logos, text copy, product pictures, design styles, layout and art design, belongs to YANOVA and is protected by UK intellectual property laws. No user or third party may copy, reproduce, spread, intercept or use our content for commercial purposes without our written authorization.

9. Prohibited User Behaviors

When using our website and services, you shall not engage in the following behaviors:
  • Violate national laws and regulations or engage in illegal and fraudulent transactions
  • Maliciously place bulk orders, false orders or frequent malicious returns to interfere with normal store operation
  • Attack, tamper with or invade our website system and server data
  • Slander, infringe or damage the brand reputation and legitimate rights and interests of YANOVA
We reserve the right to terminate service, block accounts and refuse subsequent purchases for users who violate the above rules.

10. Limitation of Liability

YANOVA is only responsible for product quality problems and service faults caused by our own production and delivery mistakes. We shall not be liable for any losses caused by customers’ improper wearing, wrong size selection, manual damage, improper cleaning and maintenance, or objective logistics delays.

11. Governing Law

These Terms of Service are governed by the laws of the United Kingdom. Any disputes arising from website use and order transactions shall be resolved through friendly negotiation. If the negotiation fails, the dispute shall be settled in accordance with local legal procedures in the United Kingdom.

12. Contact Information

If you have any questions about these Terms of Service, please contact our 24-hour customer support team:
Brand Name: YANOVA
Email: whlk1782@outlook.com
Phone: 020 7835 1215
Address: 16 WILLOW CRESCENT, SOLIHULL, ENGLAND, B91 2FQ
YANOVA Team