Privacy Policy

Effective Date: 2026
At YANOVA, we highly value the privacy and data security of every customer and website visitor. This Privacy Policy is formulated in accordance with the UK GDPR and Data Protection Act 2018. It clearly explains how we collect, use, store, protect and share your personal information when you browse and purchase on our official website. By accessing and using our website, you fully agree to the terms of this Privacy Policy.

1. Information We Collect

We only collect necessary and legal personal information to complete order processing and provide standardized customer services. The collected information mainly includes:
  • Personal Contact Information: Your name, contact phone number, email address, and complete delivery address including postcode.
  • Order Transaction Information: Your order records, purchased product information, payment status and after-sales records.
  • Website Browsing Information: Device information, IP address, browsing pages and operation behavior data collected through cookies to optimize website experience.
Note: We will never collect, store or obtain your complete bank card information, payment password and other sensitive payment data.

2. Purposes of Using Your Information

All collected personal data will only be used for the following legitimate business purposes:
  • To verify orders, process payment, arrange packaging and shipment, and complete door-to-door delivery services
  • To send order confirmation, shipping tracking updates, delivery notifications and after-sales service reminders
  • To respond to your consultations, solve your questions about products, sizes, logistics, returns and refunds
  • To optimize website functions, adjust product display, and improve overall shopping experience
  • To comply with UK local legal supervision and regulatory requirements

3. Data Protection & Security Measures

We adopt industry-standard encryption technology and secure server systems to protect your personal data and transaction information. We have established strict internal management rules to prevent unauthorized access, disclosure, leakage, tampering and misuse of user information. Only authorized staff can access your data for service processing purposes.

4. Information Sharing & Disclosure

YANOVA will never sell, rent or trade your personal information to any third-party commercial institutions.
We only share your necessary information in the following limited situations:
  • Provide your delivery information to official logistics providers to ensure smooth parcel delivery
  • Share necessary transaction data with formal payment channels for payment verification and order settlement
  • Disclose relevant data when required by UK laws, government regulations and legal procedures

5. Cookies Usage

Our website uses cookies to record user browsing preferences, retain access settings, and provide a more personalized and smooth shopping experience. You can turn off the cookie function through your browser settings at any time. Please note that disabling cookies may affect part of the website browsing and shopping functions.

6. Data Retention Period

We only retain your personal data within the valid period required by business and laws. After completing order services and after-sales processing, or when the data retention period expires, we will automatically delete or anonymize your information to ensure data security.

7. Your Legal Rights

You have the right to check, correct, update and apply for deletion of your personal data stored by us. You can also withdraw your data authorization consent at any time. If you need to exercise your personal data rights, please contact our customer service team through official channels.

8. Policy Updates

We reserve the right to update and revise this Privacy Policy irregularly to adapt to business adjustments and legal updates. The latest policy will be posted on the official website with an updated effective date. Your continued use of the website after the update means you accept the new policy terms.

9. Contact Information

If you have any questions, suggestions or disputes about this Privacy Policy and personal data protection, please contact our 24-hour customer support team:
Brand Name: YANOVA
Email: whlk1782@outlook.com
Phone: 020 7835 1215
Address: 16 WILLOW CRESCENT, SOLIHULL, ENGLAND, B91 2FQ
YANOVA Team