Return & Refund Policy

Effective Date: 2026
Thank you for shopping with YANOVA. This Return & Refund Policy clearly defines our terms for returns, exchanges, and refunds for all orders placed on our official website. By completing a purchase, you agree to follow the policy terms listed below.

1. Return Eligibility & Timeframe

We offer a30-day return window starting from the date you receive your order. All returned items must be brand new, unwashed, unworn, undamaged, and retained with original tags and packaging. We reserve the right to reject any return that does not meet our inspection standards.
Items with obvious man-made damage, stains, deformation, or worn traces will not be eligible for return or refund.

2. Acceptable Return Reasons

We accept valid returns for the following situations:
  • Manufacturing quality issues, including loose stitching, fabric flaws, and defective workmanship
  • Incorrect items, wrong sizes, or missing accessories delivered by our team
  • Unsuitable size or unsatisfactory style (items must remain in perfect resalable condition)

3. Return Shipping Fee Rules

Our responsibility: If returns are caused by product quality problems or our delivery errors, we will cover the full return shipping cost.
Customer responsibility: If returns are due to personal reasons, including improper size, style dislike, or accidental purchase, the customer shall bear the return shipping fee. The original shipping fee paid during checkout is non-refundable.

4. Return & Refund Process

Step 1: Contact our customer support team to submit a return application. Please provide your order number and relevant product photos for verification.
Step 2: Wait for our official confirmation and return instructions within 24 hours.
Step 3: Send the package back following the designated return address and provide the return tracking number to us.
Step 4: Our team will inspect the returned goods within 3–5 working days after receiving your package. Once approved, we will process your refund immediately.

5. Refund Method & Processing Time

All refunds will be issued to your original payment account. The refund processing period is 3–5 working days after inspection approval. Depending on your payment provider’s processing rules, the funds may take an additional 3–7 working days to display in your account.

6. Non-Refundable Conditions

We refuse return and refund requests under the following circumstances:
  • Return requests submitted after the 30-day valid period
  • Items that have been worn, washed, altered, or damaged manually
  • Lost or incomplete original tags and packaging
  • Returns caused by improper maintenance or misuse of the products

7. Contact Information

If you have any questions about returns, exchanges, or refunds, please feel free to contact our support team 24/7:
Brand Name: YANOVA
Email: whlk1782@outlook.com
Phone: 020 7835 1215
Address: 16 WILLOW CRESCENT, SOLIHULL, ENGLAND, B91 2FQ
YANOVA Team